UKGC Licensed Casino Operators Directory
The consideration of representations should be the same as that for normal applications for premises licences, detailed in Part 7 of this guidance. As with all deliberations in premises licences, the authority should not confuse planning and building regulation considerations with the matter before it. It is possible that the number of applications that the relevant licensing authorities will receive will exceed the number of licences available. Where an application is made in the form of a provisional statement it is to be treated in the same way as an application for a casino premises licence and included in any two-stage determination process that the authority is required to carry out.
This measure will also bring greater consistency to the different licensing regimes and greater parity between online and land-based casinos. These products do not count as gaming machines, but neither do they provide any of the benefits of a multiplayer table in contributing to a balanced mix or affording opportunities for social interaction. However, it is our intention to apply a fixed maximum of 80 gaming machines per physical location.
These responses highlighted the low-risk nature of these machines. Concerns were also expressed that the exposure of these machines to children may normalise gambling behaviour. Based on responses to the consultation, we will proceed with making it an offence for a person to invite, cause or permit a child or young person to use ‘cash-out’ Category D slot-style machines. Most responses in favour of implementing these features on machines were in agreement with the rationale outlined in the consultation that it would help customers to make more informed decisions and keep track of their spending. However, some betting shop operators were aligned with the non-industry responses and believed that the session time and net position should be displayed at all times.
Condition attached to remote casino operating licences
The UKGC register is the best way to not only confirm that the licence exists, but also that it’s currently active and valid. Here, you should also be able to locate the relevant licence number of the operator. These operators are being held to the highest standards and must adhere to a rock solid regulatory framework. Established under the Gambling Act 2005, the UKGC is the governing body that is responsible for regulating every type of gambling in the UK. The UK has one of the most heavily regulated casino markets in the world and the sheer variety of platforms might feel overwhelming for newcomers. If you have a combination of different kinds of licence, you will get a discount on your annual fee.
However, it should be noted that respondents were most likely to have spent their own money on types of gambling activity that are legal or do not feature age restricted products, such as penny pusher or claw grab arcade games. Bacta’s members make up approximately 70-80% of the market for family entertainment centres and adult gaming centres. In addition, we would like to receive any evidence or information on best practice in these venues that could then be disseminated among operators. Further details on machine types and permitted locations can be found at Figure 11. Net position would be defined as the total of all deposits and winnings minus the sum of all losses since the start of the session, and both these proposals would align to the changes made to online game design by the Gambling Commission in 2021.
However, given the relatively low level of annual fees per premises at present, we consider this to be unlikely. It is possible that there will be wider costs if the increase in fees means that existing premises are unable to afford their total fees and close down as a result, or if new premises decide not to open due to the higher fees. We assume that licensing authorities will increase their current charged fees in proportion with the increase in the maximum fee cap. This would potentially generate an additional £2,340,000 in total annual funding for local authorities and increase average annual costs per premises by £251. This would potentially generate an additional £1,560,000 in total annual funding for local authorities and increase average annual costs per premises by £167. This would potentially generate an additional £780,000 in total annual funding for local authorities and increase average annual costs per premises by £84.
consultation
The policy proposals set out in this government response are intended to modernise the land-based gambling sector and help it to thrive sustainably. The land-based gambling sector, unlike the online gambling sector, has faced significant challenges in recent years as a result of business inactivity during periods of COVID-19 restrictions. In September 2019, the Gross Gambling Yield (GGY) generated by remote gambling overtook that of land-based gambling for the first time (excluding lotteries). The white paper acknowledged that the emergence of new technology and the availability of online gambling since the Gambling Act 2005 came into force has substantially altered the gambling landscape. Measures relating to casinos – one draft affirmative and one made negative statutory instrument. By contrast, licensing authorities and respondents from the third sector tended to highlight the risk of increased gambling-related harm as a result of increasing commercial flexibility for businesses.
Introduction of an age limit on ‘cash-out’ Category D slot-style machines
A flat additional application fee of £2,100 is payable for a licence that combines two of remote casino, bingo and virtual event betting. A flat additional application fee of £1,680 is payable for a licence that combines two of remote casino, bingo and virtual event betting. The remote casino operating licence allows you to offer casino games to customers via a website, mobile phone, TV or other online service. The few minutes it takes to properly verify an online casino’s licence is crucial to ensure a safe and enjoyable gaming experience for you. Some fraudulent operators have displayed legit licence numbers belonging to different casinos, so make sure the number matches the name displayed on the official register.
- This data was collected by the Gambling Commission from two of the major gaming machine manufacturers in Great Britain, representing approximately 35% of the machines in the bingo and arcade market.
- If you cannot access the link, please send responses to in a document format like PDF or Microsoft Word.
- This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated.
- The UKGC licensing framework is one of the most robust in the world, and every item in the table above represents a real legal protection you receive when you play at a licensed site.
- Browse and search all companies holding UKGC gambling licences.
The Gambling Commission will also undertake a review of gaming machine technical standards, to include assessment of the role of session limits across Category B and C machines and the role of safer gambling tools. While online operators are able to track play precisely and apply more tailored player protections, land-based casinos have adopted a range of measures in recent years that have enhanced player protections and tracking. Licensing authorities (local authorities in England and Wales and licensing boards in Scotland) are responsible for licensing gambling premises, in parallel with the Gambling Commission licensing of operators. There have been substantial changes to how consumers make payments in society since the ban on direct debit card use on gaming machines. Measures that we are seeking views on are intended to address inconsistencies between the different types of casino licence, as well as levelling the playing field to an extent between land-based and online operators.
For 1968 Act casinos that meet the same size thresholds as Small 2005 Act casinos, we have proposed introducing a 250sqm table gaming area requirement. However, those casinos that would be allowed to keep their current gambling space would have more flexibility in terms of the layout of their venue compared to Small 2005 Act casinos, which may be deemed unfair by casinos without this advantage. Option (2) would not require currently operating casinos to reduce their total gambling space. However, it would be disruptive and potentially impose additional costs onto those casinos with a gambling area of 1,500sqm or more that are already established.
Therefore, we cannot currently estimate the total increase in GGY for each option. We welcome further evidence on this in the consultation response. Energy costs per machine will be estimated in the final stage impact assessment using an energy calculator.
Sportsbooks are also a common expectation for international visitors, and permitting betting in 1968 Act casinos would bring Britain’s casino product offering in line with other jurisdictions. Betting is permitted in 2005 Act casinos, which represent seven of the 122 casino premises open across Britain’s casino estate. The Betting and Gaming Council (BGC) have provided detailed information on each casino, including floor space and the number of existing machines. As the Gambling Commission’s advice underlines, as a minimum, operators must be able to implement age verification and customer interaction, and maintain self-exclusion effectively regardless of the number of machines they are permitted to offer. Finally player protections are in place in casinos to mitigate increased risks of gambling harms.
Many large international betting and casino brands are based in Gibraltar due to its business-friendly environment and established regulatory framework. It was created when Gibraltar passed its Gambling Act 2005 (Gibraltar), and its purpose is to ensure that all licensed operators maintain high standards of fairness, integrity, and player protection. The Gibraltar Gambling Commissioner is the regulatory authority responsible for overseeing gambling operations licensed in Gibraltar. ADR stands for Alternative Dispute Resolution, and it is a process used to settle unresolved complaints between players and gambling operators without going to court. If you’re playing at a licensed UK casino, there are several important rules designed to keep things fair, transparent, and safe.
Some respondents also stated that there should be a difference depending on the category of machine, with higher limits for B1 machines. The majority of responses were in favour of mandatory limits being a required feature on machines accepting direct debit card payments. Vii) Category D machines (Optional response) While this situation appears extremely unlikely, we do not see any reason for it not applying to this type of machine as they still carry risks, even if smaller than other forms of gambling on different machines. As set out above, while chip and PIN could be used as a verification method, we would expect manufacturers and operators to adapt or make new machines that accept payments made by mobile devices which have some sort of biometric verification and meet the SCA standards.
The government will introduce regulations through a draft affirmative statutory instrument to ensure that, for every 2 Category B gaming machines sited in AGC or bingo premises, at least one Category C or D gaming machine of a similar size is also sited on the premises. Both policy options are variations of Option 2, meaning that they focus on addressing the practice of operators siting increased numbers of Category B cabinet gaming machines by making lower staking Category C and D content available on in-fill and tablet gaming machines. A substantial number of responses drew upon the higher levels of customer spend which is evidenced on Category B gaming machines by comparison to Category C and D gaming machines, particularly as this relates to potential indicators of gambling-related harm.
Please see the casino (host), bingo (host), general betting (host) (real events) or general betting (host) (virtual events) licences for further details. Some gambling software businesses provide facilities for remote gambling by making their games or betting content available to customers of other operators. Independent, hands-on reviews of UK Gambling Commission–licensed online casinos.
Using a debit card on a machine is a different experience for the customer compared to cash or tickets where a process such as going to an ATM has been undertaken before the person can put money onto the machine. The maximum transaction limit, aligned with a minimum transaction time, will provide an additional point of friction to the customer if they wish to put more than this amount onto the machine. However, customers can continue to deposit money onto the machine without needing to pause or undertake an action. Some responses stated it should be £1, in line with their view that cashless payments should not be permitted at all. A range of responses were given to what the maximum transaction should be for direct cashless payments. These regulations apply in different circumstances, including when a payer initiates an electronic payment transaction.
In these instances, the parent premises may be adjoined by an ‘electric casino’ that consists largely of gaming machines with a very limited table offer. As set out in the white paper, the availability of gaming machines in British casinos is also very low compared to international jurisdictions, and an increase will help to meet the expectations of overseas visitors. The current estimate is that 90 out of 122 casinos are limited to 20 gaming machines, regardless of overall size.
While not as liberalising as Option 3, responses from some operators indicated that increases in Category B cabinets would not be vastly different to projections provided for Option 3. The majority of these respondents stated a preference for Option 2, as this would place the greatest restriction on the number of Category B machines available in arcades and bingo clubs. These responses were strongly opposed to Option 2(a) and Option 2(b) on the grounds that the ratios proposed place too much emphasis on achieving commercial flexibility for businesses at the expense of mitigating against risks of gambling-related harm. The evidence provided by this operator projected that under Option 2(a), no further increases in Category B machines could be made, although 5% to 10% of Category C machines and up to 80% of Category D machines could be removed. While the majority of operators were supportive of Option 2(b), one small multi-site operator stated that this option would be commercially detrimental, requiring it to make an additional 12 Category C or D cabinets available to meet this ratio.
On the basis that the demand from these machines comes largely from adults, we expect a limited impact on GGY from these machines as a result of this measure, especially with machines remaining where they can be played by adults who are accompanied by children. Granular data is not available on how many of these are ‘cash-out’ slot-style machines, which are in scope of this measure. Any more restrictive changes could potentially exacerbate the impact on places like seaside arcade economies by making these machines inaccessible to adults accompanied by children. Making it an offence for a person to invite, cause or permit a child or young person to use these machines should act as a further incentive to abide by the rules. The current non gamstop casino industry voluntary code allows these machines to remain alongside all other types of Category D machines. Moving them to an age restricted area would disproportionately impact small businesses who are reliant on streams of income from all of their different types of machines.
Non-remote gaming machine technical – full licence Non-remote linked licences gambling software The UKGC issues licenses for both physical (non-remote) and online (remote) casinos, each tailored to specific operations. This includes online gambling and high street casinos, as well as game developers and casino software makers. With fair gaming guaranteed, it’s obvious why players favour them over non-licensed casinos.
Bacta highlighted that pubs no longer give cashback and ATMs have all but disappeared from pubs, making it more difficult for customers to access cash to use on machines. This indicates that unless customers actively plan to bring cash to a pub for use on a gaming machine, they are unlikely to be able to use one. Evidence submitted by the British Beer and Pub Association shows a post-COVID decline in both the percentage of pubs with machines and machine weekly income. Land-based gambling has a significantly larger workforce than online gambling. They are a significant part of land-based gambling, constituting 51% of non-remote Gross Gambling Yield (GGY) in 2022. Some venues also operate a ticketing system, which allows customers to purchase a ticket with a debit card for use on a gaming machine.
Obtaining a UK licence requires extensive background checks, financial audits, technical testing, and ongoing compliance monitoring. The UKGC is widely considered one of the world’s most rigorous gambling regulators. The UK Gambling Commission (UKGC) is the government body that regulates commercial gambling in Great Britain. The statutory levy, financial vulnerability checks, online stake limits, and enhanced AML requirements introduced between 2024 and 2025 represent the most substantial expansion of operator obligations since the 2014 advertising reforms.